The Gray and Co van outside a modern home

24hr emergency call-outs

Drainage Plumbing Multi trades

When it
can't wait

Burst pipes, stubborn blockages or sudden leaks — one call, day or night, and a Gray & Co engineer is on the way. Same-day attendance, every time.

24 hours, 7 days a week
Same-day attendance
Rapid response within the M25 & surrounding counties
Call now0333 880 8920Message on WhatsApp

Call-out charges vary depending on the time of day — clear pricing always agreed before any work begins.

Prevent | Maintain | Improve

Planned
preventative
maintenance

We carry out high-standard planned maintenance across every aspect of your property — drainage, plumbing and multi-trade works, all aspects of work undertaken. Scheduled care that protects your home, prevents costly emergencies and preserves its long-term value.

Drainage Plumbing Multi trades

Trusted
& insured
High
standards
Residential
& commercial
Clean, respectful
& professional

Book a
call-out

Tell us what you need — a quote, a site inspection, a repair or a service visit — and we'll attend with everything the job requires.

  • Same-day attendance available
  • Within the M25 & surrounding counties
  • Clear pricing agreed before any work begins
What do you need?

You'll check everything first — then it opens in WhatsApp ready to send. We'll confirm your slot and agree clear pricing before any work begins.

Our services

A complete property maintenance solution, delivered to the highest standard.

Drainage

  • Internal & external blockages
  • No-dig technology repairs
  • Excavations
  • Odour investigation
  • CCTV surveys — PDF report supplied
Book a drainage call-out

Plumbing

  • Leaks & repairs
  • Taps & toilets
  • Sinks & waste pipes
  • Showers & bathrooms
  • Kitchen plumbing
  • Pipework repairs
  • Appliance connections
  • New installations
Book a plumbing call-out

Multi trades

  • Painting & decorating
  • Plastering & wall repairs
  • Carpentry & joinery
  • Door & lock repairs
  • Tiling & regrouting
  • Bathroom refurbishments
  • Silicone & sealant replacement
  • Flat-pack & fitted furniture assembly
  • Shelving, mirrors & TV mounting
  • General property repairs
  • Exterior repairs & maintenance
  • Planned property maintenance
  • End-of-tenancy repairs & refreshes
  • Full property refurbishments
Book a multi trades call-out

More than
maintenance

At Gray & Co, we look after exceptional properties. Our focus is on quality workmanship, reliability and a seamless experience from start to finish. Whether it's a private residence, new build or commercial property, we deliver solutions that protect and enhance your home.

About Gray & Co
Gray and Co G monogram on black marble

Qualified.
Accountable.

Every visit is matched to the work required, using appropriately qualified employees and trusted specialist subcontractors.

  • High-pressure water jetting
  • Qualified plumbing professionals
  • Working at height
  • FENSA-qualified specialists
  • Trade-qualified multi-skilled operatives
Book a call-out

Right expertise.
Every visit.

Glazing, drainage, plumbing and work at height are allocated to team members or specialist subcontractors holding the relevant trade qualifications and accreditation for that work.

Client feedback

Trusted in
the home

Helpful, knowledgeable. Brilliant service.

“Our engineer was brilliant. My toilet was overflowing and I was stressed, but he clearly explained what was needed and sorted the issue quickly. So impressed.”

Verified customer

01 / 25

Recent work

The proof is
on the job

Real drainage call-outs, photographed as they happened — blockages cleared, pipes relined, pumps and plant brought back to life across London and the home counties.

Clear arrangements

Call-outs &
payment

Initial call-out

The call-out fee is paid upfront using a secure payment link or bank transfer before attendance is confirmed.

Quoted works

Once the initial attendance is complete, approved quoted work is payable either in full or as 50% upfront and 50% on completion, as agreed for the job.

On-site payment

Engineers carry card machines. Proof of payment or available funds may be checked on site or supplied to the office before further work proceeds.

London & surrounding counties

Areas we
cover

Serving private residences, managed properties and commercial premises across the M25 and surrounding counties.

North London

Hampstead, Highgate, St John’s Wood, Primrose Hill, Belsize Park, Muswell Hill, Crouch End, Totteridge, Hadley Wood and surrounding areas

West & Central London

Kensington, Chelsea, Belgravia, Mayfair, Marylebone, Notting Hill, Holland Park, Chiswick, Ealing, Richmond, Barnes and Kew

Surrey & Berkshire

Weybridge, Cobham, Esher, Oxshott, Virginia Water, Ascot, Windsor, Sunningdale, Reading and surrounding areas

Buckinghamshire & Hertfordshire

Gerrards Cross, Beaconsfield, Marlow, Amersham, Chalfont St Peter, St Albans, Radlett, Harpenden and nearby areas

This list is representative, not exhaustive. Contact us to confirm attendance for your postcode; timing is subject to engineer availability and travel conditions.

Before we attend

Frequently
asked questions

How quickly can you attend?

For emergency call-outs, we aim to attend within 1–3 hours of your initial call. Attendance is subject to engineer availability, property access and traffic, and we will keep you informed of the expected arrival time.

Do you work evenings and weekends?

Yes. Gray & Co operates 24 hours a day, 7 days a week, including evenings, weekends and bank holidays.

Do you quote before starting work?

Yes. The initial call-out is paid in advance. Once on site, the engineer assesses the work and agrees any additional quoted work with you before proceeding. A clear scope of works is provided where further work is required.

What does the initial call-out fee cover?

Most emergency issues can be resolved within the first 1.5 hours, and we aim to achieve this wherever possible. If the work is likely to exceed that time, we will first establish the full requirements and provide a scope and quotation for the additional work.

Spot us on
the street

Fully equipped for drainage, plumbing and multi-trade work — our branded van arrives with everything the job needs.

The Gray and Co branded van parked outside a property
Book on WhatsApp